Client Stories
Real Assets. Real Results.
The Decade-Long Partnership
In 2015, the owner of a premium condo unit needed to transition the property from an 'Owner-Occupied' residence to a high-yield investment vehicle. They were moving out and needed a partner who could handle the emotional detachment of renting out a former home while ensuring the asset remained in pristine condition over the long term.
We took over the entire transition process. Over the last decade, we have managed the lifecycle of four different tenancies, ensuring zero vacancy months between placements.
- Strategic Revamps: Between tenants, we didn't just clean; we executed targeted interior design refreshes (lighting, paint, fixtures) to ensure the unit always commanded top-tier market rent.
- Listing Management: We handled professional photography and staging for every listing cycle, attracting young professionals and corporate tenants.
- Operational Shield: We managed all rent collection, routine maintenance, and compliance, allowing the owner to remain completely passive.
- 10 Years of Management: Continuous oversight since 2015.
- 4 Consecutive Placements: 100% occupancy rate during lease terms.
- Asset Appreciation: The unit has maintained its 'Showroom Condition' due to our proactive maintenance protocols.
Key Madison didn't just find me a tenant; they curated the entire look and feel of the condo. It looks better today than when I lived in it.
The Value-Add Conversion
An investor purchased a single-family bungalow with the intention of creating a secondary suite (in-law suite) to double the rental income. However, they lacked the time and expertise to manage a major construction project involving trades, permits, and material sourcing. They needed a manager who could act as a General Contractor.
We stepped in to manage the full-scale renovation from demolition to occupancy.
- Construction Management: We oversaw the installation of new electrical, new hardwood floors, a brand-new kitchen, and bedroom framing.
- Material Sourcing: We leveraged our vendor network to source high-quality materials at contractor pricing, keeping the budget in check.
- Trade Supervision: We managed the schedules of electricians, plumbers, and flooring installers, ensuring the project was delivered on time for the rental season.
- Zero Delays: Project completed on schedule.
- 5-Year Tenant: We sourced a high-quality tenant immediately upon completion who has now lived in the unit for 5 years happily.
- Double Yield: The property now generates independent revenue streams.
They handled everything - from buying the flooring to managing the electricians. Then they placed a tenant who has stayed for half a decade. That is passive income.
The 'Invisible' Landlord
The owner of a detached home in Fort Erie wanted the financial benefits of real estate without the 'job' of being a landlord. They struggled with the friction of utility transfers, the annoyance of minor maintenance tickets, and the stress of rent collection. They wanted to disconnect from the daily noise.
We implemented our standard 'Total Takeover' protocol.
- Utility Logistics: We managed the transfer of hydro, gas, and water accounts, ensuring no billing gaps or administrative headaches for the owner.
- Ticket Buffer: We act as the sole point of contact. When the tenant has an issue (leaks, appliance questions), they call us. We troubleshoot, dispatch a vendor if necessary, and close the ticket.
- Financial Autopilot: We enforce strict rent collection via PAD (Pre-Authorized Debit), ensuring the money hits the owner's account on the same day every month.
- 100% Hands-Off: The owner has not had to speak to the tenant or a utility company since hiring us.
- Seamless Operations: Maintenance tickets are resolved within 24 hours.
- Peace of Mind: The investor checks their portal once a month to see the deposit - and that’s it.
I don't even think about the property. Key Madison handles the utilities, the tickets, and the money. It's effortless.
